Refund policy

We are a small business that takes pride in our products and are committed to ensuring your satisfaction. Since we specialize in made-to-order items, each product is custom-made just for you. We are happy to send a replacement or provide a refund in the rare occurrence that your item arrives damaged, has a print defect, or isn't what you ordered. Returns and exchanges are not supported if you ordered the wrong size, color, or simply changed your mind. Please review our policy below:

Damaged/defective item or received the wrong item:

• If you receive an item that is damaged, has a print defect, or isn't the item you ordered, you may request a replacement or refund within 30 days of delivery.
• Email us at info@rootedcomforts.com detailing the issue and attach clear photos showing the damage, defect, or wrong item.
  
• Once your claim is reviewed, we will inform you of the outcome and process your replacement or refund.
  

Ordered the wrong size, color, or changed your mind:

• We are unable to accept returns or exchanges for these reasons due to the custom nature of our products. Please review all product details and sizes before placing your order to ensure they meet your expectations.
• Please contact us with any questions.

Thank you for understanding our return policy. We appreciate your support and look forward to serving you again!

Best regards,
Rooted Comforts
Email: info@rootedcomforts.com