Common questions:
Production/Shipping:
- Shipping is $4.99 for orders under $50. Shipping is free for orders $50 or more.
- Our products are printed exclusively in the United States to keep the production and shipping time as fast as possible.
- After your order is placed, please expect about 2-5 business days for production plus 2-5 business days for shipping.*
- Severe weather events may impact shipping times.
- Personalized products such as the Flower Name Necklace may take longer due to the unique customizations required.
- *Alaska, Hawaii, Puerto Rico and unincorporated territories of the U.S. can take an additional 7-12 business days.
Shipping Locations:
- At this time, we only ship to addresses in the United States and its territories.
Returns/Exchanges/Refunds:
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We are a small business that utilizes a made-to-order business model. This means that we create your item just for you!
- Please review all product details and sizes before placing your order. Due to the custom nature of our products, we are unable to accept returns/exchanges for ordering the wrong size, color, or changing your mind.
- Refunds/exchanges are accepted within 30 days of receipt if your item arrives damaged, has a print defect, or you receive the wrong item.
- We are committed to your satisfaction! Please contact us if you believe you qualify for a refund or exchange.
- Review our full Refund Policy for instructions - Refund Policy
Printing Method:
- No screen prints! We utilize a direct-to-garment printing method where environmentally friendly inks are absorbed by the garment's fibers.
- Your screen displays colors differently than fabric printing - expect slight color variations.
Have additional questions about a product or your order?
We would love to hear from you! Email us at info@rootedcomforts.com.
